ph11 Privacy Policy – How We Handle Your Personal Data

When you register for a ph11 account, we collect personal information including your full name, date of birth,contact details such as your email address and mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information necessary to process deposits and withdrawals, including your preferred payment method details, which are handled in accordance with applicable Philippine financial regulations. When you use the ph11 platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs to ensure platform security and improve your experience. If you contact ph11 support, we retain records of those communications to help resolve issues and improve our service quality over time. We may also collect information about your betting and gaming activity on the platform, including wager history, game preferences, and session duration, which helps us personalise your experience and fulfil our responsible gaming obligations. All information collected is limited to what is necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal data beyond what is required for account verification and regulatory compliance. You are responsible for ensuring that any personal information you provide to ph11 is accurate and up to date, and you can update your details at any time through your account settings.

ph11 uses the personal information we collect primarily to operate and maintain your account, process transactions, and deliver the sports betting and casino-style entertainment services available on our platform. We use identity and age verification data to comply with Philippine regulatory requirements and to ensure that only eligible players aged 21 and above can access real-money features on ph11. Technical and session data is used to monitor platform security, detect fraudulent activity, and investigate any suspicious behaviour that may affect the integrity of our services. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given your consent, we may also use your contact information to send you promotional offers, bonus updates, and information about new features on ph11, and you can withdraw this consent at any time through your account preferences. Aggregated and anonymised usage data may be used internally to analyse platform performance, improve our product, and understand how Filipino players engage with our sports and casino offerings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

ph11 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is used solely in connection with the services we provide to you. We may share your information with trusted third-party service providers who assist us in operating the ph11 platform, such as payment processors, identity verification providers, and customer support tools, but only to the extent necessary for those services and under strict confidentiality obligations. In cases where we are required by Philippine law, court order, or regulatory authority to disclose your personal information, we will comply with such requirements and, where legally permitted, will notify you of the disclosure. If ph11 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We may also share aggregated, non-identifiable data with analytics partners to help us understand broad usage trends, but this data cannot be used to identify you personally. All third parties with whom we share data are required to handle it in a manner consistent with applicable data protection standards and the purposes for which it was originally collected. If you have questions about specific third-party arrangements, you are welcome to contact ph11 support for further information.

As a user of ph11, you have the right to access the personal information we hold about you at any time by submitting a request through our support channel, and we will respond within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. You have the right to request correction of any inaccurate or incomplete personal data associated with your account, and we encourage you to keep your information current to ensure uninterrupted access to our services. Where processing of your data is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. You may also request the deletion of your personal data in certain circumstances, such as when your account is closed and there is no longer a legal or regulatory basis for retaining it, though some data may need to be retained for compliance purposes. If you believe that ph11 has handled your personal data in a manner that does not comply with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact ph11 support directly — we are committed to responding to all data-related requests promptly and transparently. For general questions about how your data is used, our FAQ page also contains helpful guidance.

ph11 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure, including encryption of data in transit and at rest across our platform infrastructure. Access to personal data within ph11 is restricted to authorised personnel who require it to perform their job functions, and all staff with access to user data are subject to confidentiality obligations. We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine regulatory and legal obligations, including anti-money laundering record-keeping requirements. When personal data is no longer required for the purposes for which it was collected and there is no legal basis for continued retention, ph11 will securely delete or anonymise it in accordance with our internal data lifecycle procedures. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your ph11 account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately so that we can take appropriate action. ph11 will notify affected users in the event of a data breach that poses a significant risk to their rights or interests, in accordance with applicable notification requirements.